Exchange and Return Policy | Lulla
At Lulla , your health, safety, and access to 100% pure, new items are at the heart of everything we do. Given the personal and delicate nature of our products, we adhere to the highest standards of protection and hygiene.
1. Returns and exchanges (hygiene and health standards)
- Product safety: We do not accept returns or exchanges of underwear after purchase (whether the packaging has been opened or it remains in its original condition), in order to prevent the transmission of any infection and to ensure that each customer receives a brand new, untouched item.
- Choosing the right size: No refunds or exchanges are available if you change your mind or choose the wrong size. We always recommend carefully reviewing the size guide before ordering, or contacting our team for assistance.
2. Exclusion of manufacturing defects and shipping damage
- If you receive a product that is defective, damaged, or does not match your order, please contact customer service within 48 hours of receipt and attach clear photos.
- Acceptance requires that the product be unused, unwashed, and in its original packaging with all tags attached. Upon verification, we will replace the item immediately in accordance with the Kingdom's e-commerce regulations.
Lulla's tips for caring for your item:
- First wash: Wash your new garment before wearing it for the first time with a gentle detergent suitable for delicate fabrics.
- Daily care: Wash the pieces regularly, and store them in a dry and well-ventilated place to preserve their natural fibers and lasting comfort.
(By completing the order, the customer agrees to these terms. Lulla reserves the right to update the policy in accordance with applicable regulations).
